Rely on our insurance company vendor programs

 

ServiceMaster Clean® offers your insurance company nationwide preferred vendor programs designed to your standards. These programs include preferred service to your customers, agreed-upon pricing, and careful structured communication with your adjusters and clients.

 

Benefits - Residential & Commercial

 

Satisfied customers

When your customers are assisted by ServiceMaster of Calgary, they receive quick disaster recovery response in their time of need. With our programs, the claims process takes just a few hours – not days. This quick mitigation response helps to lower the cost of claims and provides customers with fast, professional service.

Peace of mind

Anxious customers dealing with water or fire losses feel better knowing the right help is on the way, and that their lives will get back to normal as quickly as possible.

Best Possible Tools & Technology

ServiceMaster of Calgary uses many tools and technology aids to ensure customers understand the services they are receiving and receive the best possible service, including:

  • Every customer who has experienced a water or fire loss receives a comprehensive and professionally produced ten page guide to the disaster restoration process. This guide explains all of the steps involved in the restoration process and provides them with individualized contact numbers to ensure they know who they should call if they have questions or concerns.
  • All customers are also asked to provide us feedback on the services we have provided to them through our TellServiceMaster program - either through postage paid reply cards or on-line response.
  • Every loss that involves a pack-out of contents is processed through ServiceMaster's Mobile Services Manager, a computerized inventory process to itemize and bar-code each box or item removed from the home or business. This system also tracks the location and processing of each of these items to ensure that all of our customer's possessions are handled with care and the services they need.
  • ServiceMaster of Calgary can utilitize whichever estimating preference our insurance partners prefer - staff are trained in both Xactimate and Symbility.
  • All of ServiceMaster's jobs are managed through a comprehensive enterprise system that allows all staff who are working with a job to share information effectively so that no task is missed. Every work order, every email, all of the job contacts - all of that important information - is available to all staff who need it at the click of a button. Our customer can be assured we have all of the best possible tools in place to manage their job effectively.

ServiceMaster Clean® guarantees to answer calls to our emergency number 403-287-7700 for 24 hours a day, 7 days a week, 365 days a year. We will begin emergency services on-site within two to four hours.

 

Services - Residential & Commercial

 

Here are examples of the mitigation services provided through insurance company vendor programs:

Water Loss
  • Loss site inspection and evaluation
  • Water damage mitigation including extraction services
  • Initiate the drying process
  • Lift/remove wet or damaged carpet
  • Dispose of wet carpet padding
  • Use of air movers and dehumidifiers
  • Move and inspect furniture to facilitate drying of carpet and structure
  • Handle mold in areas of up to 10 square feet
Fire Loss
  • Loss site inspection and evaluation
  • Emergency pre-cleaning (fire mitigation is limited to the pre-cleaning treatment of "at risk" surfaces such as metal, marble or any surface at risk of being etched from the corrosive gasses from the fire)
  • If water is present, accomplish the pre-authorized water procedures
  • Report findings to the adjuster to determine what else may need to be done (pack-out service and/or contents cleaning)

 

Commercial Services - Meeting a Special Need

 

Time is Money

When a business suffers a loss, the need to move quickly is amplified. That business may experience revenue losses and other challenges because of the damage to their physical location. We have the experience, the technology and the capacity (in staff, specialists and equipment) to assist with large commercial losses and minimize this adverse effect on the business.

Business Reputation and Identity is Key

For businesses who have suffered an insurance loss - through fire, flood or other disaster  - their image to their customers is critical. They must convey that they are able to meet their customers' needs in just the way they were able before. It must also appear that they are doing everything in their power to restore their physical surroundings, and quickly. The presence of ServiceMaster on your worksite will convey just that. Our crews are trained, IICRC certified, experience and in uniform with identification badges. Our  Managers have experience in large commercial losses.

Quality Restoration Vendors

 

Make sure your company is part of our insurance company vendor program. As qualified disaster restoration professionals, we will arrive in 2 to 4 hours to restore your customer's homeor businessback to normal. Our quick response and pre-authorized solutions and costs save you time and money.

Servicemaster of Calgary stands among a select group of franchisees thathave earned special distinction as Quality Restoration Vendors (QRV), allowing them to participate in our special insurance company vendor programs. Established in 1991, the ServiceMaster Clean® QRV Network has been a solution for insurance industry professionals in identifying franchisees committed to providing superior, consistent disaster mitigation services.

To earn and maintain QRV certification, each business must:

  • Demonstrate the ability to competently deliver every aspect of the ServiceMaster Clean® service guarantees including accessibility, response time, communications capabilities, quality results, and conscientious safety controls.
  • Employ the utmost integrity in estimating and billing practices.
  • Complete, and commit to continue, employee training programs that keep ServiceMaster Clean® on the cutting edge of effective restoration techniques, products, and technology.
  • Use the proven ServiceMaster Clean® equipment, processes, and products.
  • Perform all services in compliance with ServiceMaster Clean® specifications.
  • Meet or exceed the ServiceMaster Clean® requirements for General Liability Insurance and Worker's Compensation Insurance.
  • Resolve customer service issues swiftly and professionally. Guaranteed.
  • Commit to the ServiceMaster Clean® principles of environmental stewardship.

ServiceMaster Clean® closely monitors all members of the QRV network to ensure complete adherence to its requirements.

 

To Have ServiceMaster As Your Preferred Provider

 

ServiceMaster Clean® has insurance company vendor programs with more many leading insurance companies. For more information on insurance company vendor programs by ServiceMaster Clean®, please contact joan.montgomery@servicemastercalgary.com